Customer Experience & Training Specialist

Follett Corporation; Gary (IN); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Higher Education is hiring a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, answer inquiries, and process purchases at the POS with accuracy. The role supports training new teammates and ensures shelves are stocked and items priced clearly.

Hours are typically hourly with a focus on friendly, reliable service. This position is ideal for someone with strong computer skills and a willingness to learn in a retail environment.

Qualifications

• 0–3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Process transactions accurately using the POS system.
• Keep sales floor stocked and prices properly labeled.

Skills

Customer service

Phone handling

Education

High School Diploma or equivalent

Tools

POS system

Basic computer skills

Job description

Follett Higher Education is hiring a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, answer inquiries, and process purchases at the POS with accuracy. The role supports training new teammates and ensures shelves are stocked and items priced clearly.

Hours are typically hourly with a focus on friendly, reliable service. This position is ideal for someone with strong computer skills and a willingness to learn in a retail environment.