Customer Experience & Training Associate

Follett Corporation; North Dartmouth (MA); On-site; USD 17,000 - 30,000; Full time

Job summary

Follett Higher Education is seeking a Team Member to deliver exceptional customer service in a fast-paced retail environment. You will greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system with secure money handling.

You will also train new team members and ensure the sales floor is fully stocked with correctly priced items. This role emphasizes reliable cash handling and friendly, helpful service across shifts.

Qualifications

• 0-3 years of relevant experience.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers when needed.
• Ring up purchases using the POS system and handle transactions securely.
• Assist with training new team members.
• Ensure the sales floor is stocked and items are priced properly.

Skills

General computer skills

Education

High School Degree or equivalent

Job description

Follett Higher Education is seeking a Team Member to deliver exceptional customer service in a fast-paced retail environment. You will greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system with secure money handling.

You will also train new team members and ensure the sales floor is fully stocked with correctly priced items. This role emphasizes reliable cash handling and friendly, helpful service across shifts.