Customer Experience Teller: Solve, Refer, Delight

Fifth Third; Plainwell (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Plainwell, MI is seeking a CSR/Teller to deliver outstanding customer service and support daily banking needs. You will listen to customers, handle cash accurately, and route referrals to bankers and business partners for tailored financial solutions.

The role emphasizes maintaining confidentiality, following bank policies, and working with the office platform team to ensure smooth daily operations. Flexibility in scheduling is required to meet customer needs.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures is helpful.
• Flexibility in scheduling and shifts.

Responsibilities

• Provide excellent customer service and refer customers to bankers and business partners for consultative conversations.
• Perform daily office tasks and coordinate with the platform team to keep operations efficient.
• Maintain a balancing record and correct outages as needed.
• Keep customer information confidential and act with integrity.
• Follow bank policies and procedures and uphold the company code of conduct.

Skills

Cash handling

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma/GED

Job description

Fifth Third Bank in Plainwell, MI is seeking a CSR/Teller to deliver outstanding customer service and support daily banking needs. You will listen to customers, handle cash accurately, and route referrals to bankers and business partners for tailored financial solutions.

The role emphasizes maintaining confidentiality, following bank policies, and working with the office platform team to ensure smooth daily operations. Flexibility in scheduling is required to meet customer needs.