Banking Concierge: Digital Experience & Transactions

M&T Bank Corporation; Stewartstown (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service-focused branch associate in Stewartstown, PA. You will assist customers in person, balance and process transactions, and identify opportunities to connect clients with banking partners. A compliant, service-oriented approach is essential.

The role emphasizes empathy, digital fluency, and timely problem resolution in a fast-paced branch setting, with a focus on accurate cash handling and logging customer interactions.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience.
• Proven verbal communication skills and strong interpersonal skills.
• Ability to provide excellent customer service and manage time effectively.
• Comfortable with technology and online banking tools.

Responsibilities

• Provide exceptional service to branch customers and resolve routine issues promptly.
• Balance and process transactions accurately following bank policies.
• Identify sales opportunities and introduce to banking partners.
• Enter and log customer complaints and ensure timely resolution.
• Support branch operations (cash handling, vault, ATM, transfers) and AML/KYC compliance.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer service-focused branch associate in Stewartstown, PA. You will assist customers in person, balance and process transactions, and identify opportunities to connect clients with banking partners. A compliant, service-oriented approach is essential.

The role emphasizes empathy, digital fluency, and timely problem resolution in a fast-paced branch setting, with a focus on accurate cash handling and logging customer interactions.