Bilingual Branch Teller | Digital Experience Champion

M&T Bank; South Dakota; On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a branch associate to deliver exceptional service, balance and process transactions accurately, and support customers with a courteous, knowledgeable approach.

You will educate customers on digital tools, identify self-service opportunities, assist with account maintenance and AML/KYC procedures, and promote the M&T brand while adhering to policy and risk controls.

Strong communication, reliability and problem-solving in a busy branch environment are essential.

Qualifications

• High school diploma or GED required; minimum 6 months of customer service experience.

Responsibilities

• Deliver exceptional customer service and handle transactions accurately.
• Educate customers on digital tools and self-service opportunities.
• Assist with lobby management and greeting customers in person.
• Balance and process customer transactions following bank policies.
• Log and resolve customer issues; escalate when needed.

Skills

Customer service

Data entry

Cash handling

Bilingual communication

Education

High school diploma or GED

Tools

Internet technologies

Job description

M&T Bank in Buffalo, NY is seeking a branch associate to deliver exceptional service, balance and process transactions accurately, and support customers with a courteous, knowledgeable approach.

You will educate customers on digital tools, identify self-service opportunities, assist with account maintenance and AML/KYC procedures, and promote the M&T brand while adhering to policy and risk controls.

Strong communication, reliability and problem-solving in a busy branch environment are essential.