Customer-Centric Bank Teller & Digital Concierge

M&T Bank Corporation; Harrington (DE); On-site; USD 22,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Harrington, Delaware is seeking a customer service-oriented team member for our branch. You will assist customers with transactions, explain digital options, and support a safe, compliant banking environment.

The role emphasizes empathy, accuracy, and strong communication, with daily responsibilities including cash handling, account maintenance, and logging customer feedback to resolve issues promptly.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation in Harrington, Delaware is seeking a customer service-oriented team member for our branch. You will assist customers with transactions, explain digital options, and support a safe, compliant banking environment.

The role emphasizes empathy, accuracy, and strong communication, with daily responsibilities including cash handling, account maintenance, and logging customer feedback to resolve issues promptly.