Digital Banking Teller — Customer Experience Pro

M&T Bank Corporation; Essex (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Essex Junction, Vermont is seeking a customer-focused associate to deliver exceptional service at the branch. You will balance transactions, handle cash, and engage customers with digital demonstrations to meet needs.

The role emphasizes empathy, owned problem solving, and proactive service in a fast-paced retail banking environment. Applicants should have a high school diploma or GED and at least 6 months of customer service experience.

Qualifications

• High school diploma or GED required and minimum 6 months of customer service experience, including data entry or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Demonstrated exceptional customer service and strong organizational skills.
• Proven time management and prioritization abilities.
• Comfort with using internet-based tools and systems.

Responsibilities

• Provide exceptional customer service and greet customers in person, addressing needs and offering solutions.
• Accurately balance and process customer transactions following bank policies.
• Engage in lobby management and promote a differentiated branch experience.
• Identify sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities (cash orders, vault, ATM, wires) and document issues.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Internet proficiency

Cash handling

Data entry

Education

High school diploma or GED

Tools

Internet tools

Job description

M&T Bank Corporation in Essex Junction, Vermont is seeking a customer-focused associate to deliver exceptional service at the branch. You will balance transactions, handle cash, and engage customers with digital demonstrations to meet needs.

The role emphasizes empathy, owned problem solving, and proactive service in a fast-paced retail banking environment. Applicants should have a high school diploma or GED and at least 6 months of customer service experience.