Customer Experience Teller (Digital Banking)

M&T Bank; Leesburg (AL); On-site; USD 57,308,000 - 87,137,000; Full time

Benefits offered by this job

Bilingual (preferred)

Job summary

M&T Bank is seeking a Branch Customer Service Representative in Leesburg to deliver exceptional service at the branch, assist customers with transactions, educate on digital self-service options, and support daily branch operations. You will balance cash, handle inquiries, and maintain strong risk and compliance awareness.

The role emphasizes empathy, accuracy, and teamwork to ensure a seamless customer experience and protect the bank’s brand in a busy retail environment.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Proven verbal communication skills.
• Proven interpersonal and exceptional customer service.
• Well-organized with good time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).

Responsibilities

• Provide differentiated customer service and resolve routine customer needs.
• Educate customers with shoulder-to-shoulder digital demonstrations and promote self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions following Bank Policy.
• Own escalated account services issues and log complaints in the system.
• Transition sales opportunities and introduce customers to appropriate banking partner.
• Perform branch operations (cash, vault, ATM, wire transfers).
• Process customer/account maintenance.
• Conduct AML/KYC related activities and adhere to compliance controls.
• Maintain internal controls and support audits/regulatory points.
• Promote M&T Bank brand and belonging.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Education

High School Diploma or GED

Bilingual (preferred)

Job description

M&T Bank is seeking a Branch Customer Service Representative in Leesburg to deliver exceptional service at the branch, assist customers with transactions, educate on digital self-service options, and support daily branch operations. You will balance cash, handle inquiries, and maintain strong risk and compliance awareness.

The role emphasizes empathy, accuracy, and teamwork to ensure a seamless customer experience and protect the bank’s brand in a busy retail environment.