Customer Experience Teller: Digital Banking & Service

M&T Bank Corporation; Hockessin (DE); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation is seeking a Branch Service Associate in Hockessin, DE to deliver exceptional customer experiences and handle transactions accurately. You will balance cash, assist customers, and promote digital self-service options while maintaining risk controls.

The ideal candidate has at least 6 months of customer service experience, strong communication, organization, and a willingness to learn across banking products. Bilingual abilities are a plus where needed.

Qualifications

• High school diploma or GED required; minimum of 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized with strong time management
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
• Actively engage in lobby management, meeting and greeting customers and proactively addressing the customer’s immediate need
• Accurately balance and process customer transactions efficiently following Bank Policy
• Take ownership of escalated account services issues until resolution; log all customer complaints in the appropriate system
• Transition identified sales opportunities and provide introduction to appropriate banking partner
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfers)
• Process customer/account maintenance accurately
• Complete Consumer AML/BSA/KYC related activities
• Adhere to compliance/operational risk controls; support the brand and internal controls
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Complete other related duties as assigned

Skills

Customer service

Verbal communication

Interpersonal skills

Empathy

Organization

Time management

Digital literacy

Education

High school diploma or equivalent (GED)

Bilingual preferred

Job description

M&T Bank Corporation is seeking a Branch Service Associate in Hockessin, DE to deliver exceptional customer experiences and handle transactions accurately. You will balance cash, assist customers, and promote digital self-service options while maintaining risk controls.

The ideal candidate has at least 6 months of customer service experience, strong communication, organization, and a willingness to learn across banking products. Bilingual abilities are a plus where needed.