Customer-Centric Teller: Digital Demos & Branch Service

M&T Bank Corporation; Wilmington, Northern (DE, KY); Ibrido; USD 26.000 - 40.000; Tempo pieno

Descrizione del lavoro

M&T Bank Corporation is seeking a Teller to join our Wilmington, DE branch. The role emphasizes exceptional customer service, accurate transaction processing, and proactive assistance with digital self-service options.

You will greet customers, balance cash, and support AML/KYC compliance while delivering a positive, efficient banking experience. Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience; bilingual ability is a plus.

Competenze

• High school diploma or GED required.
• Minimum of 6 months customer service experience.
• Strong verbal communication and interpersonal skills.
• Proficient with internet and point-of-sale systems.

Mansioni

• Provide exceptional branch customer service and resolve routine issues.
• Educate customers with shoulder-to-shoulder digital demonstrations and promote self-service options.
• Greet customers, manage lobby activities and address immediate needs.
• Process transactions accurately and balance cash drawer.
• Handle AML/KYC-related tasks and regulatory controls as applicable.
• Complete branch operations such as cash ordering, wires, AVP tasks as needed.

Conoscenze

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Formazione

High school diploma or GED

Descrizione del lavoro

M&T Bank Corporation is seeking a Teller to join our Wilmington, DE branch. The role emphasizes exceptional customer service, accurate transaction processing, and proactive assistance with digital self-service options.

You will greet customers, balance cash, and support AML/KYC compliance while delivering a positive, efficient banking experience. Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience; bilingual ability is a plus.