Customer Experience Teller - Digital Banking & Service

M&T Bank Corporation; City of Niagara Falls (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a branch associate in Niagara Falls, NY to deliver exceptional customer service, handle transactions accurately, and support daily branch operations. You will balance cash, process transactions, and maintain records with attention to policy and risk controls.

The role emphasizes empathy, adaptability, and digital fluency while promoting the bank’s brand and ensuring a seamless customer experience in a face-to-face setting.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal and time management skills.

Responsibilities

• Adhere to customer service standards and provide differentiated experiences.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch associate in Niagara Falls, NY to deliver exceptional customer service, handle transactions accurately, and support daily branch operations. You will balance cash, process transactions, and maintain records with attention to policy and risk controls.

The role emphasizes empathy, adaptability, and digital fluency while promoting the bank’s brand and ensuring a seamless customer experience in a face-to-face setting.