Customer Experience Teller - Digital Banking

mtb; Hampton Bays (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank is seeking a customer-focused associate for Hampton Bays, NY. The role emphasizes delivering exceptional service, handling cash, and guiding customers through digital solutions within a collaborative branch environment.

You will participate in AML/KYC processes, maintain accurate logs, and support operational tasks to ensure smooth daily branch activity and a strong customer experience.

Qualifications

• High school diploma or GED required with basic data entry and cash handling experience.
• Demonstrated verbal and interpersonal communication skills.
• Proven ability to deliver excellent customer service and resolve issues promptly.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process customer transactions accurately per bank policy.
• Engage customers with digital demonstrations and identify self-service opportunities.
• Log and escalate complaints; ensure timely resolution and proper documentation.
• Assist in AML/KYC related activities and comply with risk controls.
• Support lobby management and represent the M&T Bank brand professionally.
• Handle cash ordering, vault, ATM, and wire transfer activities as needed.
• Maintain required records and complete other related duties.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer-focused associate for Hampton Bays, NY. The role emphasizes delivering exceptional service, handling cash, and guiding customers through digital solutions within a collaborative branch environment.

You will participate in AML/KYC processes, maintain accurate logs, and support operational tasks to ensure smooth daily branch activity and a strong customer experience.