Customer-Centric Teller: Digital Banking & Service

M&T Bank Corporation; Hampton Bays (NY); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Pay range transparency

Job summary

M&T Bank Corporation in Hampton Bays, NY is looking for a Branch Customer Service Associate to deliver a differentiated in-branch experience and handle everyday banking needs.

You will balance cash, process transactions, and educate customers on digital tools while maintaining compliance and risk controls in a fast-paced retail setting.

We value empathy, proactive problem solving, and teamwork to uphold the M&T brand across communities.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of customer service experience.
• Data entry and/or cash handling experience preferred.
• Proven verbal communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Balance and process customer transactions accurately following bank policy.
• Educate customers on digital solutions and self-service options.
• Escalate and log complex issues to ensure timely resolution.
• Support branch operations including cash orders, vault, and wire transfers.
• Maintain compliance with AML/BSA/KYC and risk controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Hampton Bays, NY is looking for a Branch Customer Service Associate to deliver a differentiated in-branch experience and handle everyday banking needs.

You will balance cash, process transactions, and educate customers on digital tools while maintaining compliance and risk controls in a fast-paced retail setting.

We value empathy, proactive problem solving, and teamwork to uphold the M&T brand across communities.