Customer Experience & Digital Banking Specialist

M&T Bank; Arlington (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Arlington, Virginia seeks a Teller to support branch operations, deliver exceptional customer service, and promote banking solutions. You will handle transactions, educate customers, and refer opportunities to partners.

The position emphasizes selling, service quality, and adherence to AML/KYC processes while maintaining branch tallies and customer experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to handle time constraints in a fast-paced retail/sales environment.

Responsibilities

• Educate customers and explain banking solutions; make recommendations.
• Engage customers and promote digital capabilities.
• Explain loan criteria and complete servicing tasks for Consumer and Business Banking customers.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Customer service

Bilingual availability

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank in Arlington, Virginia seeks a Teller to support branch operations, deliver exceptional customer service, and promote banking solutions. You will handle transactions, educate customers, and refer opportunities to partners.

The position emphasizes selling, service quality, and adherence to AML/KYC processes while maintaining branch tallies and customer experience in a fast-paced environment.