Customer Experience Teller & Accounts Specialist

First Southern National Bank; Lancaster (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000.

Having served our customers for over 40 years, our passion for building a great company has never been stronger. The CSR/Teller position serves as the bank’s primary face-to-face representative for most customers.

Qualifications

• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and open to learning new applications.
• Experience in customer service is preferred.

Responsibilities

• Open new deposit accounts and grow existing relationships as directed.
• Provide full-service teller transaction processing in accordance with company policy and standards.
• Routinely listen for needs while talking with customers and offer appropriate bank products.
• Explain bank deposit and other product/service offerings to customers.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with laws and banking regulations, as applicable.
• Other duties as assigned.

Skills

Interpersonal communication

Detail oriented

Mathematical computation

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000.

Having served our customers for over 40 years, our passion for building a great company has never been stronger. The CSR/Teller position serves as the bank’s primary face-to-face representative for most customers.