CSR/Teller

First Southern National Bank; Lancaster (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000.

Having served our customers for over 40 years, our passion for building a great company has never been stronger. The CSR/Teller position serves as the bank’s primary face-to-face representative for most customers.

Qualifications

• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and open to learning new applications.
• Experience in customer service is preferred.

Responsibilities

• Open new deposit accounts and grow existing relationships as directed.
• Provide full-service teller transaction processing in accordance with company policy and standards.
• Routinely listen for needs while talking with customers and offer appropriate bank products.
• Explain bank deposit and other product/service offerings to customers.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with laws and banking regulations, as applicable.
• Other duties as assigned.

Skills

Interpersonal communication

Detail oriented

Mathematical computation

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

About Us

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.

Position Summary

The CSR/Teller position serves as the bank’s primary face-to-face representative for most customers. The main focus of this position will be assisting new and existing customers with all deposit-related activities while complying with all applicable laws, policies, and procedures and providing superior customer service.

Key Responsibilities

• Open new deposit accounts and grow existing relationships as directed.
• Provide full-service teller transaction processing in accordance with company policy and standards.
• Routinely listen for needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs.
• Know the bank’s deposit and other product/service offerings and explain them to current and potential customers effectively.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.
• High school diploma or equivalent.
• Previous cash handling and customer service experience.
• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.