Teller/CSR

First Southern National Bank; Richmond (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

First Southern National Bank in Kentucky is seeking a friendly Teller/CSR to be the bank's face-to-face representative, focusing on developing relationships, selling products, delivering exceptional customer service, and achieving performance goals. You will open deposit accounts, process transactions, and assist customers with inquiries in a community banking setting.

The role requires strong communication, accuracy, and initiative with an emphasis on reliability and teamwork in a local branch

Qualifications

• High school diploma or equivalent is required.
• Previous cash handling and customer service experience is preferred.
• Strong interpersonal communication and interaction skills are essential.
• Organized and detail-oriented with accurate data entry.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and willingness to learn banking software.

Responsibilities

• Provide full-service teller transaction processing in accordance with policy and standards.
• Open new deposit accounts and grow existing relationships as directed.
• Listen to customer needs and offer First Southern products and services accordingly.
• Explain bank loan, deposit, and other product/service offerings to customers.
• Provide timely, helpful responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.

Skills

Interpersonal communication

Detail-oriented

Mathematical aptitude

Computer literacy

Education

High school diploma or equivalent

Job description

About Us

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.

Position Summary

The Teller/CSR position serves as the bank’s primary face-to-face representative for most customers. The main focus of this position will be developing relationships, selling products, delivering superior customer service, and pursuing all performance goals and objectives of First Southern.

Key Responsibilities

• Provide full-service teller transaction processing in accordance with company policy and standards.
• Open new deposit accounts and grow existing relationships as directed.
• Routinely listen to needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs.
• Know the bank’s loan, deposit, and other product/service offerings and explain them to current and potential customers effectively.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.

• High school diploma or equivalent.
• Previous cash handling and customer service experience.
• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.