Customer Experience & Team Management Lead

Kenl Inn Inc; Lincoln, Northern (NE, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Vision and Dental Insurance

Paid time Off.

Tips

Discounted Services

Job summary

Kenl Inn Inc is seeking a Customer Service Manager to lead the Customer Relations team, coordinate front office operations and training, and ensure service quality and compliance with policies.

The role requires strong communication, staff leadership, and excellent problem-solving to handle complaints and improve customer experiences. This is a full-time position with evening and weekend availability expected.

Qualifications

• Bachelor's or associate degree preferred or two-year related experience and/or training, or equivalent combination of education and experience.
• Two years of pet care or pet handling experience is desirable, yet not mandatory.

Responsibilities

• Coordinate front office activities and schedules.
• Oversee retail inventory, training and coaching of staff.
• Resolve complaints and issues in alignment with policies and procedures.
• Assign duties to staff and monitor performance.

Skills

Communication

Team leadership

Customer service

Vendor relations

Education

Bachelor's degree

Associate degree

Two-year related experience

Tools

QuickBooks

Finance software

Job description

Kenl Inn Inc is seeking a Customer Service Manager to lead the Customer Relations team, coordinate front office operations and training, and ensure service quality and compliance with policies.

The role requires strong communication, staff leadership, and excellent problem-solving to handle complaints and improve customer experiences. This is a full-time position with evening and weekend availability expected.