Customer Relations Manager

Kenl Inn Inc; Lincoln, Northern (NE, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Vision and Dental Insurance

Paid time Off.

Tips

Discounted Services

Job summary

Kenl Inn Inc is seeking a Customer Service Manager to lead the Customer Relations team, coordinate front office operations and training, and ensure service quality and compliance with policies.

The role requires strong communication, staff leadership, and excellent problem-solving to handle complaints and improve customer experiences. This is a full-time position with evening and weekend availability expected.

Qualifications

• Bachelor's or associate degree preferred or two-year related experience and/or training, or equivalent combination of education and experience.
• Two years of pet care or pet handling experience is desirable, yet not mandatory.

Responsibilities

• Coordinate front office activities and schedules.
• Oversee retail inventory, training and coaching of staff.
• Resolve complaints and issues in alignment with policies and procedures.
• Assign duties to staff and monitor performance.

Skills

Communication

Team leadership

Customer service

Vendor relations

Education

Bachelor's degree

Associate degree

Two-year related experience

Tools

QuickBooks

Finance software

Job description

The Customer Service Manager manages all Customer Relations staff, fulfilling management responsibilities aligned with KENL INN policies and applicable laws. Work includes coordinating front office activities, schedules, retail inventory, training, coaching / counseling, and work to resolve complaints and issues as needed. This role assigns duties to staff on the team and observes performance to ensure adherence to KENL INN policies and established operating procedures, and quality and safety standards. This work requires a friendly demeanor, cheerful outlook, and ability to work with the public consistently.

Full-Time Position

40 hours/week
5-day week

• Ability to work until 7:30 PM if needed and weekends
• Flexible days off
• Overtime may be required during peak season
• Health Insurance
• Life Insurance
• 401K
• Vision and Dental Insurance
• Paid time Off.
• Tips
• Discounted Services

TRAINING AND EXPERIENCE

Bachelor's or associate degree preferred or two-year related experience and / or training, or equivalent combination ofeducation and experience. Two years of pet care or pet handling experience is desirable, yetnotmandatory.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Ability to communicate effectively and professionally both orally and in writing with team and clients.
• Computer skills are mandatory and experience in QuickBooks and or finance
• Ability to establish and maintain a good working relationship with vendors and ancillary personnel companies.
• Ability to effectively perform and lead a team of (8) with office management.
• Ability to observe safety and security procedures.
• Skilled at working with a diverse group of customers and co-workers.
• Ability to promote teamwork and maintain positive working relationships with all employees and departments.