Evening Guest Services and Reservations Specialist (PT/FT)

Kenl Inn Inc; Lincoln (NE); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Paid time Off

Tipped Position

Discounted Services

Job summary

The Customer Service Representative at Kenl Inn Inc will be the primary on-site contact for guests in Lincoln, Nebraska. You will coordinate front desk operations, handle phone inquiries, take reservations, and document guest requests in the system.

Your role includes assisting customers and addressing issues with support from management. We value a friendly, professional attitude and the ability to work well with the public.

Qualifications

• Graduation from high school or equivalent.
• Must be 19 years of age.
• Desirable Training and Experience.
• Customer service skills and knowledge of computer database software applications.

Responsibilities

• Serve as the main on-site contact for Kenl Inn customers.
• Coordinate front office activities and answer the phone.
• Take reservations for Kenl Inn services.
• Assist customers and document requests into the computer system.
• Resolve complaints with management assistance.
• Maintain a friendly demeanor and professional communication.

Skills

Customer service

Interpersonal skills

Communication skills

POS experience

Education

High school diploma

Tools

POS software

Database software

Job description

The Customer Service Representative at Kenl Inn Inc will be the primary on-site contact for guests in Lincoln, Nebraska. You will coordinate front desk operations, handle phone inquiries, take reservations, and document guest requests in the system.

Your role includes assisting customers and addressing issues with support from management. We value a friendly, professional attitude and the ability to work well with the public.