Customer Service Representative

Kenl Inn Inc; Lincoln (NE); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Paid time Off

Tipped Position

Discounted Services

Job summary

The Customer Service Representative at Kenl Inn Inc will be the primary on-site contact for guests in Lincoln, Nebraska. You will coordinate front desk operations, handle phone inquiries, take reservations, and document guest requests in the system.

Your role includes assisting customers and addressing issues with support from management. We value a friendly, professional attitude and the ability to work well with the public.

Qualifications

• Graduation from high school or equivalent.
• Must be 19 years of age.
• Desirable Training and Experience.
• Customer service skills and knowledge of computer database software applications.

Responsibilities

• Serve as the main on-site contact for Kenl Inn customers.
• Coordinate front office activities and answer the phone.
• Take reservations for Kenl Inn services.
• Assist customers and document requests into the computer system.
• Resolve complaints with management assistance.
• Maintain a friendly demeanor and professional communication.

Skills

Customer service

Interpersonal skills

Communication skills

POS experience

Education

High school diploma

Tools

POS software

Database software

Job description

The Customer Service Representative serves as the main point of on‑site contact for KENL INN customers. Work includes coordinating front office activities, answering the phone, taking reservations for KENL INN services, assisting customers, and documenting requests and information into the computer system. The Customer Service Representative will resolve complaints and issues as needed, with management assistance. This work requires a friendly demeanor, positive attitude, and ability to work with the public consistently.

Closing Shift – Part Time or Full Time Positions – Mid‑afternoon to early evening with shift ending around 7:30 PM

20 hours/week, depending on business demands – 4‑day week – Overtime may be required during peak seasons.

Health Insurance – Life Insurance – 401K – Paid time Off – Tipped Position – Discounted Services once eligible

Minimum Qualifications

• Graduation from high school or equivalent
• Must 19 years of age
• Desirable Training and Experience
• Customer service skills and knowledge of computer database software applications

Required Knowledge, Skills, and Abilities

• Ability to communicate effectively and professionally both orally and in writing.
• Ability to effectively perform general office management responsibilities.
• Knowledge of mathematical concepts, and ability to read charts, graphs, etc.
• Strong interpersonal skills, point of sale experience, retail experience a plus, outstanding customer service skills
• Ability to read, analyze, and interpret general business professional journals and technical procedures.
• Ability to write business notes and understand customer needs.
• Knowledge of computer database software applications
• Strong organizational skills to manage workload.
• Ability to work well under time constraints.
• Operate equipment properly and within guidelines.
• Ability to maintain confidentiality of customer and company information.

Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions.

Ensure laws and KENL INN policies and principles are followed.