Customer Experience Team Lead – Service Excellence

Dal-Tile LLC; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company match on 401k

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile LLC in Dallas is seeking a Supervisor Customer Experience to oversee the day-to-day performance of Customer Experience teams, ensuring a high level of service and coordination with customers. This is a direct-hire role with in-office requirements four days per week at 7834 CF Hawn Freeway, Dallas, TX 75217.

The ideal candidate has a Bachelor's degree (or equivalent) with 4–6 years of relevant experience and 0–3 years of management experience.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 4-6 years relevant experience or equivalent education and/or experience.
• 0-3 years of management experience preferred

Responsibilities

• Assist in developing plans and schedules for efficient use of people resources and technology to deliver optimal service.
• Review and identify business requirements; analyze improvements; recommend solutions to streamline processes and enhance service.
• Supervise, motivate, and coach staff; monitor performance and identify deficiencies.
• Recommend changes and implement action steps to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Collaborate with Managers to control resources within budget and efficiency standards.
• Prepare information to explain or resolve customer issues and feedback.
• Work with Managers to resolve service-related issues and develop value-added processes.
• Compile and review data around sales, inventory, claims, and related metrics for the assigned team.
• Perform other duties as needed.

Skills

communication

problem solving

organizational skills

multitasking

time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Dal-Tile LLC in Dallas is seeking a Supervisor Customer Experience to oversee the day-to-day performance of Customer Experience teams, ensuring a high level of service and coordination with customers. This is a direct-hire role with in-office requirements four days per week at 7834 CF Hawn Freeway, Dallas, TX 75217.

The ideal candidate has a Bachelor's degree (or equivalent) with 4–6 years of relevant experience and 0–3 years of management experience.