Customer Experience Supervisor - Lead & Elevate Service

Mohawk Industries Inc.; Dallas (TX); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, part of Mohawk Industries, is seeking a Supervisor Customer Experience - DTC to lead CX teams, ensure high service levels, and optimize processes in a dynamic environment.

The role requires managing day-to-day operations, coordinating with leadership, and maintaining productivity while delivering superior customer support. Office-based position in Dallas with relocation not provided.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 0-3 years of management experience preferred.
• Focused on team productivity and impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.

Responsibilities

• Develop plans and schedules to optimize service delivery.
• Review and identify business requirements; recommend viable solutions.
• Supervise and coach staff; monitor performance and address deficiencies.
• Recommend changes and implement actions to resolve issues and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Maintain control of resources to meet budgets and efficiency standards.
• Prepare information to explain or resolve customer issues.

Skills

Communication

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent

Job description

Dal-Tile, part of Mohawk Industries, is seeking a Supervisor Customer Experience - DTC to lead CX teams, ensure high service levels, and optimize processes in a dynamic environment.

The role requires managing day-to-day operations, coordinating with leadership, and maintaining productivity while delivering superior customer support. Office-based position in Dallas with relocation not provided.