Customer Experience Supervisor - Lead & Elevate Service

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas is seeking a Supervisor Customer Experience - DTC to lead and evaluate the Customer Experience teams, ensuring high service levels and strong collaboration with customers.

You will develop plans, monitor performance, drive improvements, and partner with managers to deliver consistent, timely support. Requires a Bachelor's degree and 4–6 years of relevant experience, including some management.

Qualifications

• Requires specialized depth in own job discipline.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize,delegate,and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using MicrosoftOfficeSuite products.
• Flexible attitude, adaptable to change, team player,and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Responsibilities

• Assist in the development of plans and schedules for efficient and productive use of people resources and technology to ensure optimal service delivery.
• Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions, modifications, and applications to streamline process flow and enhance service turnaround time, productivity, and quality.
• Supervise, motivate, and coach a diverse staff. Monitor employee performance and proactively identify deficiencies.
• Recommend changes and solutions and assist to implement action steps to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Work with Manager Customer Experience to maintain adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards.
• Prepare information to explain or resolve issues or customer complaints/feedback.
• Work with Manager Customer Experience and Director Customer Experience to resolve service-related issues and develop new value-added processes for customer base.
• Compile and review data around sales, inventory, claims, and other related metrics as it relates to ones assigned customer experience team.
• Perform other duties as needed.

Skills

Specialized depth

Team productivity

Communication skills

Multitasking

Prioritization

Delegation

Time management

Integrity & discretion

MS Office

Flexibility

Professionalism

Education

Bachelor's degree

4-6 years experience

Management experience

Tools

Microsoft Office Suite

Job description

Dal-Tile Distribution, Inc. in Dallas is seeking a Supervisor Customer Experience - DTC to lead and evaluate the Customer Experience teams, ensuring high service levels and strong collaboration with customers.

You will develop plans, monitor performance, drive improvements, and partner with managers to deliver consistent, timely support. Requires a Bachelor's degree and 4–6 years of relevant experience, including some management.