Customer Experience Team Lead

Daltile; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile is seeking a Supervisor Customer Experience - DTC to oversee day-to-day CX team operations in Dallas, TX. You will coordinate resources, coach staff, resolve customer issues, and drive process improvements with a focus on service quality and efficiency.

The role emphasizes in-office work four days a week at the Dallas location and requires prior experience in customer experience leadership. A competitive salary and benefits package are offered.

Qualifications

• Requires strong communication and problem-solving capabilities.
• Focus on team productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.

Responsibilities

• Assist in planning and scheduling to optimize service delivery.
• Review business requirements and suggest improvements to streamline processes.
• Supervise, motivate, and coach a diverse staff; monitor performance.
• Identify issues and implement actions to resolve problems and improve customer satisfaction.
• Lead or support team-based improvement projects.
• Coordinate with managers to ensure resources and budget adherence.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking / time management

Professionalism & discretion

Microsoft Office proficiency

Education

Bachelor's degree in related field or equivalent education and/or experience

Tools

Microsoft Office Suite

Job description

Dal-Tile is seeking a Supervisor Customer Experience - DTC to oversee day-to-day CX team operations in Dallas, TX. You will coordinate resources, coach staff, resolve customer issues, and drive process improvements with a focus on service quality and efficiency.

The role emphasizes in-office work four days a week at the Dallas location and requires prior experience in customer experience leadership. A competitive salary and benefits package are offered.