Customer Experience Leader — Builder of Service Excellence

Dal-Tile LLC; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k company match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile LLC is seeking a Manager Customer Experience - Builder in Dallas to lead the CX team and ensure premier service in support of company goals. The role focuses on customer focus, simplification, and reinvestment in people, with direct reports and cross-functional collaboration.

The position requires 6–8 years of relevant experience, 1–3 years of management experience, and a Bachelor’s degree or equivalent.

Qualifications

• Bachelor’s degree in a related field or equivalent education/experience
• 6–8 years relevant experience or equivalent education/experience
• 1–3 years of management experience
• Previous customer service experience required

Responsibilities

• Review performance against customer service standards and report results
• Design and implement improved service processes and policies
• Partner with cross-functional teams to resolve service issues
• Identify deficiencies, develop solutions, and implement steps to resolve problems
• Provide input on staffing and budget to ensure ongoing operations
• Be the service leader and customer advocate for Mohawk Industries Customer Service
• Provide insights into staffing, financial, and productivity reports for management
• Perform other duties as needed

Skills

Leadership

Communication

Multitasking

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Dal-Tile LLC is seeking a Manager Customer Experience - Builder in Dallas to lead the CX team and ensure premier service in support of company goals. The role focuses on customer focus, simplification, and reinvestment in people, with direct reports and cross-functional collaboration.

The position requires 6–8 years of relevant experience, 1–3 years of management experience, and a Bachelor’s degree or equivalent.