Customer Experience Supervisor: Lead & Elevate Service

Mohawk Industries Inc.; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Supervisor Customer Experience - SSC in Dallas. The role manages and evaluates Customer Experience teams to ensure high service levels and effective coordination with customers.

Candidates must relocate on their own and be in-office 4 days a week; this is a direct hire, not via contractor or agency. Requirements include a Bachelor’s degree and 0–3 years of management experience, with strong communication and organizational skills.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 0-3 years of management experience preferred.
• Excellent communication, problem solving, and organizational skills.

Responsibilities

• Assist in developing plans and schedules for efficient use of resources and technology to ensure optimal service delivery.
• Review business requirements and identify enhancements to streamline processes and improve turnaround time, productivity, and quality.
• Supervise, motivate, and coach diverse staff; monitor performance and address deficiencies.
• Recommend changes and assist in implementing actions to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Collaborate with managers to control resources within budget and efficiency standards.
• Prepare information to explain or resolve customer issues and feedback.
• Collaborate to resolve service-related issues and develop value-added processes for customers.
• Compile and review data on sales, inventory, claims, and related metrics for the team.
• Perform other duties as needed.

Skills

People management

Communication

Organization

Multitasking

Problem solving

Education

Bachelor's degree

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Supervisor Customer Experience - SSC in Dallas. The role manages and evaluates Customer Experience teams to ensure high service levels and effective coordination with customers.

Candidates must relocate on their own and be in-office 4 days a week; this is a direct hire, not via contractor or agency. Requirements include a Bachelor’s degree and 0–3 years of management experience, with strong communication and organizational skills.