Dallas Customer Experience Team Lead

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas seeks a Supervisor Customer Experience to oversee and evaluate the performance of the Customer Experience teams. The role ensures high-quality service and efficient coordination with customers, and requires direct reports and a direct-hire path.

We emphasize a family-friendly environment, internal promotion, and comprehensive benefits beyond medical and dental, with the expectation of in-office work four days a week at 7834 CF Hawn Freeway, Dallas, TX 75217.

Qualifications

• Bachelor's degree in a related field or equivalent.
• 4-6 years relevant experience or equivalent education.
• 0-3 years of management experience preferred.

Responsibilities

• Assist in development of plans and schedules for resource use and service delivery.
• Review and analyze business requirements; propose solutions to streamline processes.
• Supervise, motivate, coach diverse staff; monitor performance.
• Identify improvements and implement actions to resolve customer issues.
• Lead team-based improvement projects.
• Maintain control of resources within budget and efficiency standards.
• Prepare information to explain or resolve customer issues.
• Collaborate with managers to resolve service-related issues.
• Compile data on sales, inventory, claims, and related metrics.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

MS Office

Education

Bachelor's degree

4-6 years experience

Management experience

Tools

Microsoft Office

Job description

Dal-Tile Distribution, Inc. in Dallas seeks a Supervisor Customer Experience to oversee and evaluate the performance of the Customer Experience teams. The role ensures high-quality service and efficient coordination with customers, and requires direct reports and a direct-hire path.

We emphasize a family-friendly environment, internal promotion, and comprehensive benefits beyond medical and dental, with the expectation of in-office work four days a week at 7834 CF Hawn Freeway, Dallas, TX 75217.