Customer Experience Supervisor — Grow From Within

Dal-Tile LLC; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile is seeking a Supervisor Customer Experience - DTC in Dallas to lead daily CX activities, coordinate with leadership, and deliver outstanding service to customers. This is a direct-hire role based in the office with a focus on high-quality support and process optimization.

The role requires managing a team, driving improvements, and collaborating with the Manager and Director of Customer Experience to resolve issues and implement value-added processes.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 4–6 years relevant experience or equivalent education and/or experience.
• 0–3 years of management experience preferred.

Responsibilities

• Assist in developing plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.
• Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions to streamline process flow and enhance service turnaround time, productivity, and quality.
• Supervise, motivate, and coach a diverse staff. Monitor employee performance and proactively identify deficiencies.
• Recommend changes and solutions and assist to implement action steps to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Work with Manager Customer Experience to maintain adequate control of resources to ensure ongoing operations within budget, productivity, and efficiency standards.
• Prepare information to explain or resolve issues or customer complaints/feedback.
• Work with Manager Customer Experience and Director Customer Experience to resolve service-related issues and develop value-added processes for customer base.
• Compile and review data around sales, inventory, claims, and other related metrics as it relates to ones assigned customer experience team.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Dal-Tile is seeking a Supervisor Customer Experience - DTC in Dallas to lead daily CX activities, coordinate with leadership, and deliver outstanding service to customers. This is a direct-hire role based in the office with a focus on high-quality support and process optimization.

The role requires managing a team, driving improvements, and collaborating with the Manager and Director of Customer Experience to resolve issues and implement value-added processes.