Customer Experience Team Lead — Retail Operations

Whole Foods Market; Berkeley (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Employee perks

Job summary

Whole Foods Market in Berkeley, CA seeks a capable Team Member to support daily operations alongside the Team Leader. You will handle customer service, assist with merchandising, manage labor and expenses, and ensure compliance with safety standards.

The role requires at least 18+ months in retail as a Team Member and 6+ months in a supervisory capacity, plus strong communication and teamwork skills. You will mentor others, participate in performance reviews, and contribute to a positive store

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person in absence of Team Leader.
• Maintains awareness of customer flows and directs Team Members to delight customers.
• Trains, mentors, motivates, and counsels Team Members to sustain a high-performance team.
• Provides timely, thorough performance evaluations.
• Supports WFM core values and goals.

Skills

Customer service

Interpersonal skills

Team leadership

Communication

Mentoring

Problem solving

Inventory awareness

Labor management

Regulatory knowledge

Microsoft Office / Email

Tools

Email

Microsoft Office

Operations apps

Job description

Whole Foods Market in Berkeley, CA seeks a capable Team Member to support daily operations alongside the Team Leader. You will handle customer service, assist with merchandising, manage labor and expenses, and ensure compliance with safety standards.

The role requires at least 18+ months in retail as a Team Member and 6+ months in a supervisory capacity, plus strong communication and teamwork skills. You will mentor others, participate in performance reviews, and contribute to a positive store