Customer Experience Leader — Grow Sales & Coach Team

Victoria’s Secret & Co.; Phoenix (AZ); On-site; USD 30,651 - 41,190; Full time

Job summary

A retail brand specializing in women's fashion seeks a Customer Experience Manager for their store in Phoenix, AZ. This leadership role focuses on delivering exceptional customer and associate experiences while driving sales and managing a team. Candidates should have a passion for the brand and significant retail leadership experience, with strong skills in coaching and managing team dynamics. The position offers competitive salary comprising a range between $22.25 and $29.90 per hour.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to work nights, weekends, and flexible schedule.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the team while managing performance.
• Ensure operational excellence through maintaining visual standards.

Skills

Passion for Victoria’s Secret Brand

Improve customer satisfaction

Experience reviewing business reports

Self-awareness and feedback

Monitor and track progress

Influencing cross-functional partners

Job description

A retail brand specializing in women's fashion seeks a Customer Experience Manager for their store in Phoenix, AZ. This leadership role focuses on delivering exceptional customer and associate experiences while driving sales and managing a team. Candidates should have a passion for the brand and significant retail leadership experience, with strong skills in coaching and managing team dynamics. The position offers competitive salary comprising a range between $22.25 and $29.90 per hour.