Remote Customer Support Team Lead — Growth & Impact

Zillow; Washington; Remote; USD 42,843 - 68,466; Full time

Benefits offered by this job

Equity awards

Competitive base salary

Job summary

A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities include leading projects, resolving complex cases, and preparing performance reports. The ideal candidate has strong communication skills and is proficient with tools like Salesforce and Zendesk. A Bachelor’s degree is preferred but not mandatory.

Qualifications

• At least two years’ experience in a customer service or communications role.
• Confident supporting frontline Customer Support Advocates via multiple communication channels.
• Passionate about customer service and continuous improvement.

Responsibilities

• Collaborate with Advocates and leadership to resolve advanced customer situations.
• Lead problem resolution for complex cases.
• Prepare and send monthly recaps to leadership.

Skills

Customer service

Communication

Problem-solving

Adaptability

Technical proficiency

Education

Bachelor’s degree

Tools

Salesforce

Zendesk

Highspot

Genesys

Job description

A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities include leading projects, resolving complex cases, and preparing performance reports. The ideal candidate has strong communication skills and is proficient with tools like Salesforce and Zendesk. A Bachelor’s degree is preferred but not mandatory.