Remote Team Lead: CX Performance & Growth

Crescendo.ai; Idaho; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work arrangements

Competitive base salary

Posture-based fitness workouts fromホーム

Job summary

Crescendo.ai is seeking a Team Lead for its remote US support operations. You will guide a team of support specialists, ensure performance against KPIs, and foster continuous improvement in a fast-changing CX environment.

The role emphasizes data-driven decision making, coaching, and cross-functional collaboration. You will develop your team's skills, handle complex customer scenarios, and contribute to a people-first culture while working remotely.

Qualifications

• Up to 2 years of Team Lead experience with coaching and developing staff.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Strong computer navigational skills.
• Excellent organizational and time-management skills.
• Ability to make decisions with limited information.

Responsibilities

• Team Leadership and Development: Lead by example, coaching and mentoring your team to meet KPIs and grow their skillsets.
• Adaptability and Problem Solving: Thrive on change and help your team navigate unforeseen challenges.
• Quality and Consistency in Support: Ensure high-quality customer interactions and KPI tracking.
• Critical Thinking and Data Analysis: Analyze performance data to align with KPIs and goals.
• Support and Process Improvement: Refine workflows and collaborate with cross-functional teams.
• Coaching and Feedback: Conduct one-on-one meetings and team check-ins to foster growth.

Skills

Team leadership

Coaching & mentoring

Data analysis

Communication

Problem solving

Organizational skills

Attention to detail

Job description

Crescendo.ai is seeking a Team Lead for its remote US support operations. You will guide a team of support specialists, ensure performance against KPIs, and foster continuous improvement in a fast-changing CX environment.

The role emphasizes data-driven decision making, coaching, and cross-functional collaboration. You will develop your team's skills, handle complex customer scenarios, and contribute to a people-first culture while working remotely.