Design Concierge & In-Store Experience Lead

Crate & Barrel; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Crate & Barrel in Boca Raton, FL seeks a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids. You will assist Designers with consultations, projects, and customer outreach, delivering exceptional service and driving sales.

You will manage appointments, maintain sales aids, and coordinate in-store and in-home design activities while staying aligned with brand aesthetics and merchandising strategies across channels.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Passionate about brand aesthetics and merchandising strategy by channel
• Stay informed on product information, care details, competition and industry trends
• Deliver sales, KPI, service goals, and productivity standards
• Engage customers on the sales floor by demonstrating selling skills
• Assist Designers with in-home and in-store consultations
• Model excellent service with a positive attitude
• Support store training on design services
• Support large-scale projects as assigned

Skills

Retail experience

Customer service

Event organization

Communication skills

Organization skills

Tools

Google platforms

Appointment management systems

Virtual communication

Job description

Crate & Barrel in Boca Raton, FL seeks a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids. You will assist Designers with consultations, projects, and customer outreach, delivering exceptional service and driving sales.

You will manage appointments, maintain sales aids, and coordinate in-store and in-home design activities while staying aligned with brand aesthetics and merchandising strategies across channels.