Customer Experience Team Lead

Health Care LogisticsⓇ; Grove City (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Health Care Logistics in Grove City, OH is seeking a Customer Service Supervisor to lead daily operations of the customer service team and oversee order processing, delivery, billing, and satisfaction.

You will train and coach specialists, monitor performance, implement process improvements, and provide timely metrics to management while maintaining a professional, service-oriented environment for all customers.

Qualifications

• High school diploma or equivalent.
• Strong reading, math, and information-locating skills.
• Excellent written and verbal communication.
• Ability to work independently and manage tasks.
• Knowledge of Windows, Word, Excel, and order processing systems.
• Strong organizational and prioritization abilities.
• Ability to sit for extended periods in an office environment with dexterity.

Responsibilities

• Manage a multi-disciplinary, multi-shift team of customer service specialists.
• Train, coach, supervise, and develop teammates to achieve company objectives.
• Oversee direction, training, coordination, performance, and evaluation of the team.
• Embrace performance management and drive efficiencies through process changes.
• Provide metrics and feedback to individual/team/upper management.
• Ensure high-quality, positive customer service for all customers.
• Assist other departments with questions or issues related to customer activities.

Skills

Organizational skills

Prioritization

Written communication

Verbal communication

Reading for information

Mathematics

Windows

Microsoft Word

Microsoft Excel

Order processing

Education

High school diploma or equivalent

Tools

Windows

Microsoft Word

Excel

Order processing systems

Job description

Health Care Logistics in Grove City, OH is seeking a Customer Service Supervisor to lead daily operations of the customer service team and oversee order processing, delivery, billing, and satisfaction.

You will train and coach specialists, monitor performance, implement process improvements, and provide timely metrics to management while maintaining a professional, service-oriented environment for all customers.