Customer Service Supervisor

Kids for the Future; Grove City (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Kids for the Future in Grove City, OH is seeking a Customer Service Supervisor to lead a multi-shift team of specialists, ensuring smooth day-to-day operations and high customer satisfaction.

You will train, coach, and evaluate staff, coordinate with Accounting, Shipping, and Manufacturing, and implement process improvements to boost efficiency and service quality.

Qualifications

• High school diploma or equivalent required.
• Strong reading, math, and information locating skills.
• Able to communicate clearly with customers and staff.
• Proficiency with Windows, Word and Excel essential.
• Experience coordinating orders and processing information.

Responsibilities

• Oversee day-to-day management of customer service process.
• Direct supervision of Customer Service Specialists.
• Train, coach, and develop teammates to meet company goals.
• Ensure high-quality customer service for all customers.
• Collaborate with Accounting, Shipping, Manufacturing and other departments.

Skills

Reading for information

Mathematics

Listening

Written communications

Verbal communications

Organizational skills

Time management

Team supervision

Customer service focus

Education

High school diploma

Tools

Windows

Microsoft Word

Excel

Order processing

Internet software

Job description

• Location 1850 Gateway Circle,Grove City, OH, 43123,United States
• Employee Type Exempt - FT
• Required Degree High school
• Manage Others Yes

Contact information

• Phone [phone]

Description

The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.

Requirements

• Possesses a high school diploma or equivalent
• Possesses advanced skills in reading for information, mathematics, locating information, listening, written and verbal communications
• Ability to work effectively with company staff and customers
• Ability to work independently and manage work tasks effectively
• Knowledge of Windows, Microsoft Word and Excel, order processing and internet software
• Organizational and prioritization skills are a must
• In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing.

Summary

• Manages a multi-disciplinary, multi-shift team of customer service specialists.
• Trains, coaches, supervises, and develops teammates to achieve company objectives.
• Manages a customer service team and will be responsible for the overall direction, training, coordination, performance, and evaluation of this team.
• Drives efficiencies through process and procedure changes
• Ensures high-quality, positive, memorable customer service is provided to ALL customers
• Assists other company departments with questions/problems associated with customer activities and issues.
• Decision making and judgement that always place HCL and business needs first.
• Create and maintain a professional work environment so team members are motivated and challenged to perform at their highest levels.
• Maintains effective communication with departments including Accounting, Resource, Human Resources, Manufacturing and Shipping, etc.