Customer Experience & Support Specialist

Airtron LLC; Frederick (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Airtron LLC is seeking a proactive customer service representative to join our team in Frederick, Maryland. This role focuses on answering customer inquiries, managing appointments, and ensuring effective communication while following company procedures.

Ideal candidates will excel in managing multiple tasks such as processing customer transactions and responding to customer needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Answers phones, schedules customers, and assists customers with any/all inquiries.
• Provides customer services related to sales, sales promotions, installations, and communications.
• Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, and processes refunds.
• Manages all data entry, including utilization of emails, text messages, and other communicative tools.
• Makes outbound customer phone calls to follow up on permits and inspections, as well as to reschedule services for customers.
• Ensures that good customer relations are maintained and resolves customer claims and complaints.
• Follows location initiatives and proactively informs and educates customers.
• Recommends and develops improvement plans in response to customer surveys.
• Follows all company policies and procedures, including safety.
• Performs other duties as assigned.

Job description

Airtron LLC is seeking a proactive customer service representative to join our team in Frederick, Maryland. This role focuses on answering customer inquiries, managing appointments, and ensuring effective communication while following company procedures.

Ideal candidates will excel in managing multiple tasks such as processing customer transactions and responding to customer needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.