Customer Support & Scheduling Specialist

Airtron, Inc.; Frederick (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Airtron, Inc. in Frederick, MD is looking for a Customer Service Representative to support operational needs by addressing customer inquiries and ensuring good customer relations. This role involves managing calls, data entry, and maintaining effective communication with both customers and team members.

The ideal candidate will possess a high school diploma, have 2-4 years of relevant office experience, and excellent communication skills. Strong organizational skills and the ability to work in a fast-paced environment are essential.

Qualifications

• 2-4 years of experience in an office setting with customer assistance.
• Ability to communicate effectively in English, both verbally and in writing.
• Valid driver's license required.

Responsibilities

• Answer phones and assist customers with inquiries.
• Manage data entry and utilize communication tools.
• Ensure good customer relations and resolve complaints.

Skills

Customer service mindset

Excellent written and verbal communication skills

Strong organizational skills

Ability to work independently and as part of a team

General computer competency

Education

High School Diploma or GED

Completed college course work

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Airtron, Inc. in Frederick, MD is looking for a Customer Service Representative to support operational needs by addressing customer inquiries and ensuring good customer relations. This role involves managing calls, data entry, and maintaining effective communication with both customers and team members.

The ideal candidate will possess a high school diploma, have 2-4 years of relevant office experience, and excellent communication skills. Strong organizational skills and the ability to work in a fast-paced environment are essential.