Customer Experience Support

J.B. Hunt; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Support member to perform detailed clerical tasks and provide support to multiple teams in the Administration, Facilities & Secretarial area.

You will book loads, schedule pickups, track shipments, and handle internal customer inquiries while maintaining accurate records and processes.

Qualifications

• High School Diploma or GED required; less than 1 year experience preferred.
• Strong communication and multitasking abilities essential.
• Accurate data entry and ability to learn new systems quickly.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up/delivery, track loads and provide updates.
• Monitor freight in transit and assist internal customers with issues.
• Perform general clerical duties and maintain records.

Skills

Communication

Multitasking

Prioritization

Learning systems

Typing speed

Customer service

Attention to detail

Education

GED/High School

Job description

Job Title:Customer Experience SupportDepartment:Administration, Facilities & SecretarialCountry:United States of AmericaState/Province:ArkansasCity:LowellFull/Part Time:Full timeJob Summary:Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teamsJob Description:Key Responsibilities:• Book loads and enter orders tendered from customers.•Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.• Monitor freight in transit and customer location requests for appointments• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange dataQualifications:Minimum Qualification:High School Diploma/GED with less than 1 year of working experiencePreferred Qualification:Ability to communicate effectivelyAbility to multitaskAbility to prioritizeAbility to quickly learn new systemsKeyboarding and typingAbility to meet or exceed customer needs and expectations and provide excellent serviceAbility to process information with high levels of accuracyThis position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Sales, Transportation/LogisticsJob Opening ID:00642809 Customer Experience Support (Open)“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.