Customer Experience Supervisor & Trainer

Floor & Decor; Downey (CA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, etc.

Paid vacation & sick time

Paid holidays + personal holiday

Paid Volunteer Time Off (Day 1)

Job summary

Floor & Decor in Downey, CA is seeking a Customer Service Supervisor to oversee cashiering, returns processing, and basic cash office duties while delivering an exceptional shopping experience. You will train and develop Customer Service Associates and lead the team on busy days to maintain service standards.

Expect to enforce safety procedures, manage scheduling and payroll, and ensure policy compliance across the store. This role focuses on coaching staff and improving customer satisfaction.

Qualifications

• One year customer service/cashier supervisory experience.
• High-volume, complex location experience.
• Proven ability to train associates.
• Excellent communication, delegation, follow-up, and analytical skills.

Responsibilities

• Oversee cashiering and returns processing.
• Provide direction to Customer Service Associates.
• Greet customers and ensure attentive service.
• Train, supervise and define workload for associates.
• Monitor scheduling, payroll and business planning processes.

Skills

Customer service supervisory

Communication

Delegation

Analytical skills

Supervising fast-paced environment

Tools

POS system

Job description

Floor & Decor in Downey, CA is seeking a Customer Service Supervisor to oversee cashiering, returns processing, and basic cash office duties while delivering an exceptional shopping experience. You will train and develop Customer Service Associates and lead the team on busy days to maintain service standards.

Expect to enforce safety procedures, manage scheduling and payroll, and ensure policy compliance across the store. This role focuses on coaching staff and improving customer satisfaction.