Customer Experience Supervisor – Retail Team Leader

The Exchange; Wrightstown (NJ); On-site; USD 26,000 - 38,000; Full time

Job summary

The Exchange is seeking a Supervisor in Wrightstown, NJ to oversee associates and execute strategies that deliver a tailored customer experience within assigned department(s). This role uses strong leadership to empower staff, create a positive environment, and strengthen Exchange brand loyalty.

Responsibilities include coaching and training teammates, ensuring product knowledge and sales skills, maintaining merchandise presentation, and enforcing loss prevention and safety procedures.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Ensures a high level of customer satisfaction through excellent service.
• Leads associates utilizing effective communications; trains and coaches.
• Ensures associates have product knowledge and sales skills.
• Maintains loss prevention and safety procedures; secures assets.
• Communicates expectations; maintains records and feedback.
• Operates register; handles transactions with accuracy.
• Performs other duties as assigned.

Skills

Retail experience

Willingness to take additional责任

Education

High school diploma or equivalent

Job description

The Exchange is seeking a Supervisor in Wrightstown, NJ to oversee associates and execute strategies that deliver a tailored customer experience within assigned department(s). This role uses strong leadership to empower staff, create a positive environment, and strengthen Exchange brand loyalty.

Responsibilities include coaching and training teammates, ensuring product knowledge and sales skills, maintaining merchandise presentation, and enforcing loss prevention and safety procedures.