Food Service Shift Supervisor — Customer Experience Lead

The Exchange; Wrightstown (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

The Exchange in Wrightstown, NJ is seeking a Shift Supervisor to oversee food preparation and sales during assigned periods. You will actively engage customers, promote benefits, and drive loyalty through a personalized experience.

Requires at least 6 months in food service or completion of NBFF ROMA training; candidate must be 18+, with Monday–Friday availability and preferred supervisory experience. Military spouses/veterans encouraged to apply.

Qualifications

• Six months of restaurant or related food service operations experience. Or successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Supervises the preparation and sale of food items during an assigned shift.
• Greets each customer upon contact, listens to needs, offers suggestions and thanks customer for their business; resolves complaints at the lowest level.
• Prepares, maintains, and processes accounting and facility operational reports.
• Participates in service and sale goals; ensures stock availability through counts and inventory updates; controls personnel costs.
• Supervises assigned associates, trains staff, conducts performance reviews, enforces NBFF and Exchange standards; ensures ServSafe compliance.

Job description

The Exchange in Wrightstown, NJ is seeking a Shift Supervisor to oversee food preparation and sales during assigned periods. You will actively engage customers, promote benefits, and drive loyalty through a personalized experience.

Requires at least 6 months in food service or completion of NBFF ROMA training; candidate must be 18+, with Monday–Friday availability and preferred supervisory experience. Military spouses/veterans encouraged to apply.