Customer Service Supervisor: Lead Team & Delight Customers

Aafes; Denver, Aurora (CO, CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Buckley Main Store at the Exchange is seeking a Customer Service Supervisor to lead a team of Customer Experience Associates, driving exceptional store experiences and hitting sales goals through smart workload planning.

You will deescalate issues, empower staff to make things right, and foster a welcoming, customer-centric culture. Requires high school diploma and retail supervisory experience; must be 21+ and available for weekend shifts.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Lead a team of Customer Experience Associates to achieve store sales goals and deliver extraordinary customer experiences.
• Plan daily/weekly workloads and create schedules aligned with business needs.
• Respond quickly to and deescalate negative customer experiences; empower the team to make things right for customers.

Skills

Customer service

Team leadership

Communication skills

Adaptability

Initiative

Problem solving

Education

High school diploma or equivalent

Job description

Buckley Main Store at the Exchange is seeking a Customer Service Supervisor to lead a team of Customer Experience Associates, driving exceptional store experiences and hitting sales goals through smart workload planning.

You will deescalate issues, empower staff to make things right, and foster a welcoming, customer-centric culture. Requires high school diploma and retail supervisory experience; must be 21+ and available for weekend shifts.