Customer Experience Supervisor - POS & Coaching

Kohl's; Rochester (MN); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

401(k) and retirement plans

Health, dental, vision insurance

Paid time off and vacation buy program

Associate discounts

Life insurance

Job summary

Kohl's is seeking a Supervisor to lead and coach associates in delivering fast, friendly service at the point of sale and the Customer Service desk. You will guide teams through transactions, training, and service standards while supporting merchandising and cash-handling accuracy.

The role requires 18+ with retail supervisory experience, excellent communication, and flexible availability including nights, weekends and holidays.

Qualifications

• Must be at least 18 years of age.
• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: 2 years experience in retail or similar industry.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and handle transactions at POS and Customer Service.
• Meet or exceed individual goals and support the service team in meeting storewide goals.
• Coach, teach and train associates on POS and customer service standards based on company guidelines.
• Support training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes including register balancing, change orders, voided transactions, supplies, over/short research.

Skills

Team supervision

Communication skills

Flexibility

Job description

Kohl's is seeking a Supervisor to lead and coach associates in delivering fast, friendly service at the point of sale and the Customer Service desk. You will guide teams through transactions, training, and service standards while supporting merchandising and cash-handling accuracy.

The role requires 18+ with retail supervisory experience, excellent communication, and flexible availability including nights, weekends and holidays.