Customer Experience & POS Lead

Kohl's; Plymouth (MA); On-site; USD 67,337,000 - 104,444,000; Full time

Benefits offered by this job

Employee discount

Health benefits

401k

Paid time off

Job summary

Kohl's is seeking a Store Supervisor to lead and develop Associates in POS and customer service, driving fast checkout and a great customer experience.

You will coach staff on merchandising, cash handling, and Kohl’s standards, use KPIs to improve store results, and uphold safety and loss prevention practices. This role requires 18+, strong communication, and flexible availability across shifts.

Qualifications

• Must be at least 18 years of age.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support training of associates on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, voided transactions).
• Maintain adherence to safety policies and participate in loss prevention activities.

Skills

Supervising teams

Communication

Flexible availability

Retail experience

Age 18+

Job description

Kohl's is seeking a Store Supervisor to lead and develop Associates in POS and customer service, driving fast checkout and a great customer experience.

You will coach staff on merchandising, cash handling, and Kohl’s standards, use KPIs to improve store results, and uphold safety and loss prevention practices. This role requires 18+, strong communication, and flexible availability across shifts.