Customer Experience Supervisor - Online & In-Store

Whole Foods Market; Framingham (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Flexible schedule

Job summary

Whole Foods Market in Framingham is seeking a Supervisor to support Customer Service and E-Commerce programs. You will lead daily operations, balance in-store and online orders, monitor KPIs, and coach Team Members to deliver outstanding service.

You will work with store leadership and partners to ensure safety, efficiency, and adherence to health regulations while promoting the company values. Flexible schedule possible.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Supports collaborative relationships with store leadership and partners, e.g., delivery drivers.
• Develops, coaches, mentors, and motivates Team Members to sustain a high performing team.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring/Coaching

Customer service

Tools

Microsoft Office

Job description

Whole Foods Market in Framingham is seeking a Supervisor to support Customer Service and E-Commerce programs. You will lead daily operations, balance in-store and online orders, monitor KPIs, and coach Team Members to deliver outstanding service.

You will work with store leadership and partners to ensure safety, efficiency, and adherence to health regulations while promoting the company values. Flexible schedule possible.