Customer Experience Supervisor - Lead & Improve Service

Mohawk Industries; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile in Dallas, TX seeks a Supervisor Customer Experience to lead the CX team and ensure premier service. The role requires coordinating with leadership to optimize staffing, technology, and processes for timely, quality outcomes.

The ideal candidate will have a Bachelor’s degree and 4–6 years of relevant experience, with management experience preferred. Relocation is not offered; this is an in-office position supporting veteran-friendly employer benefits.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 4–6 years of relevant experience or equivalent.
• 0–3 years of management experience preferred.

Responsibilities

• Develop plans for efficient usage of people and technology to ensure service delivery.
• Identify, analyze, and monitor business requirements; streamline processes.
• Supervise, motivate, and coach a diverse staff; monitor performance.
• Propose changes and implement actions to resolve issues and ensure satisfaction.
• Lead or facilitate team-based improvement projects.
• Coordinate with Manager and Director to control resources within budget and standards.
• Prepare information to explain or resolve customer issues/feedback.
• Collaborate to develop value-added processes for the customer base.
• Review data on sales, inventory, claims, and other CX metrics.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Team player

Discretion

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Dal-Tile in Dallas, TX seeks a Supervisor Customer Experience to lead the CX team and ensure premier service. The role requires coordinating with leadership to optimize staffing, technology, and processes for timely, quality outcomes.

The ideal candidate will have a Bachelor’s degree and 4–6 years of relevant experience, with management experience preferred. Relocation is not offered; this is an in-office position supporting veteran-friendly employer benefits.