Customer Experience Team Lead: Drive Service Excellence

Dal-Tile Distribution, Inc.; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas, TX seeks a Supervisor Customer Experience - DTC to lead customer experience teams and ensure high levels of service. The role oversees daily operations, coordinates resources, and drives continuous improvement in process efficiency and customer satisfaction.

The ideal candidate has a Bachelor's degree in a related field, 4–6 years of relevant experience, and up to 3 years in a management role, with strong communication and leadership skills.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 4-6 years relevant experience or equivalent education and/or experience.
• 0-3 years of management experience preferred.

Responsibilities

• Assist in development of plans and schedules for efficient use of people and technology to ensure optimal service delivery.
• Review and identify business requirements, propose viable solutions to streamline processes and improve quality.
• Supervise, motivate, and coach a diverse staff; monitor performance and address deficiencies.
• Recommend changes and assist to implement actions to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Maintain control of resources within budget, productivity, and efficiency standards.
• Prepare information to explain or resolve customer issues or feedback.
• Work with managers to resolve service-related issues and develop value-added processes.
• Compile and review data around sales, inventory, claims, and related metrics.
• Perform other duties as needed.

Skills

Leadership

Communication

Problem solving

Multitasking

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Dal-Tile Distribution, Inc. in Dallas, TX seeks a Supervisor Customer Experience - DTC to lead customer experience teams and ensure high levels of service. The role oversees daily operations, coordinates resources, and drives continuous improvement in process efficiency and customer satisfaction.

The ideal candidate has a Bachelor's degree in a related field, 4–6 years of relevant experience, and up to 3 years in a management role, with strong communication and leadership skills.