Customer Experience Supervisor: Lead Teams, Elevate Service

Dal-Tile Distribution, Inc.; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas, TX is seeking a Supervisor Customer Experience to lead and evaluate the performance of our Customer Experience teams. This role ensures effective coordination between the company and its customers with top-tier service and support.

You will supervise a diverse staff, develop plans, monitor metrics, and drive process improvements while reporting to the Manager and Director of Customer Experience. Direct reports and a strong focus on teamwork are required.

Qualifications

• Bachelors degree in a related field or equivalent education and/or experience.
• 4-6 years relevant experience or equivalent education and/or experience.
• 0-3 years of management experience preferred

Responsibilities

• Assist in developing plans and schedules for the efficient use of people resources and technology to ensure optimal service delivery.
• Review and identify, analyze, and monitor business requirements and enhancements; recommend viable solutions.
• Supervise, motivate, and coach staff; monitor performance and address deficiencies.
• Recommend changes and assist to implement action steps to resolve problems and ensure customer satisfaction.
• Lead or facilitate team-based improvement projects.
• Work with managers to maintain resources within budget and efficiency standards.
• Prepare information to explain or resolve issues or customer complaints/feedback.
• Collaborate to resolve service-related issues and develop value-added processes.

Skills

Team leadership

Communication

Time management

Multitasking

Integrity

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Dal-Tile Distribution, Inc. in Dallas, TX is seeking a Supervisor Customer Experience to lead and evaluate the performance of our Customer Experience teams. This role ensures effective coordination between the company and its customers with top-tier service and support.

You will supervise a diverse staff, develop plans, monitor metrics, and drive process improvements while reporting to the Manager and Director of Customer Experience. Direct reports and a strong focus on teamwork are required.