Customer Experience Supervisor - Flexible Schedule

Kohl's; Cypress (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

Kohl's is seeking a Supervisor in Cypress, Texas to lead and develop store associates, ensuring fast, accurate service and an exceptional shopping experience. You will coach teams on POS transactions, customer service standards, merchandising, and loss prevention.

This role emphasizes integrity, teamwork, and safety while meeting goals and driving store performance. The position requires 18+ years, strong communication, and flexible availability including evenings, weekends, and holidays.

Qualifications

• Must be 18 years or older.
• Experience supervising teams or associates and coaching for daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates to execute point of sale and customer service standards.
• Support training on merchandising, product knowledge, and Kohl's brand standards.
• Oversee daily cash-related processes and balance cash accurately.
• Model integrity and teamwork while maintaining safety and store standards.

Skills

Team leadership

Coaching

Customer service

Communication

Flexible availability

Tools

POS systems

Job description

Kohl's is seeking a Supervisor in Cypress, Texas to lead and develop store associates, ensuring fast, accurate service and an exceptional shopping experience. You will coach teams on POS transactions, customer service standards, merchandising, and loss prevention.

This role emphasizes integrity, teamwork, and safety while meeting goals and driving store performance. The position requires 18+ years, strong communication, and flexible availability including evenings, weekends, and holidays.